Refund policy
WearQueenly — Return and Refund Policy
Returns and exchanges
Email support@wearqueenly.com within 7 days of delivery to request a return or exchange. Items must be unworn, unwashed, unused, with original tags and packaging. Include your order number and reason. Wait for approval and return instructions before sending an item; we provide the return address by email.
Shipping costs
Customers pay return shipping and exchange delivery for change-of-mind or size-preference requests. There is no restocking fee. Original delivery charges are not refundable for change-of-mind returns.
Faulty or incorrect items
Contact us promptly with your order number and clear photos if your item is damaged, defective, or incorrect. For verified faults or incorrect items, we cover reasonable return shipping and offer a replacement or refund.
Exceptions
Worn, washed, altered, or customer-damaged items, personalized items, and opened intimate apparel are excluded from change-of-mind returns. This does not restrict remedies for defective or incorrect goods or mandatory consumer rights.
Refunds
We inspect returned items and notify you of approval. Approved refunds are initiated within 7 business days after inspection to the original payment method where possible. For cash-on-delivery orders, we arrange a suitable refund method with you. Bank or payment-provider processing may take additional time.
Exchanges and cancellations
Exchanges depend on stock availability; eligible returns can be refunded if replacement stock is unavailable. Email cancellation requests promptly. Orders may be cancelled before dispatch; after dispatch, this return policy applies.
Nothing in this policy excludes rights or remedies that cannot be excluded under applicable law.
Contact: support@wearqueenly.com