Shipping policy

WearQueenly — Shipping Policy

Delivery areas

We deliver across Pakistan to locations served by our courier partners. If a location cannot be served, we will contact you before dispatch to arrange an alternative or cancel and refund any payment. International delivery is not currently offered.

Processing and delivery

Orders are normally processed within 1–2 business days after confirmation. Estimated delivery is 3–7 business days after dispatch. Business days exclude Sundays and public holidays. Remote areas, sales periods, weather, or courier disruptions may take longer. These are estimates, not guaranteed dates. Product-specific lead times, when displayed, take precedence.

Shipping charges and payment

Delivery charges and available payment methods are shown at checkout before you place an order. Any free-shipping promotion applies only when its displayed conditions are met. For cash-on-delivery orders, where offered at checkout, please ensure someone is available to receive and pay for the parcel.

Tracking

Where tracking is available, dispatch details are sent using the contact information supplied at checkout. For an update, email support@wearqueenly.com with your order number.

Address accuracy and failed delivery

Provide a complete address and reachable phone number. Contact us promptly to request corrections before dispatch. If delivery fails due to an incorrect address or an unavailable recipient, contact us to arrange redelivery; any additional courier charge will be explained before you agree.

Missing or damaged parcels

If your parcel is delayed, missing, or arrives damaged, contact us promptly with your order number and photos where relevant. We will investigate with the courier and arrange an appropriate resolution.

Returns and cancellations

See our Return and Refund Policy for eligibility, costs, and cancellation terms.

Contact: support@wearqueenly.com